RETURNS & REFUND POLICY

Last updated: September 2026

At Winning Nova, we want you to have a safe and satisfactory shopping experience. If for any reason you are not satisfied with your purchase, please review this Returns & Refund Policy before submitting a return request.

1. RETURN PERIOD

We accept return requests within 30 calendar days from the date your order was delivered.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Not show damage caused by the customer.
• Include, when applicable, the original packaging, accessories, and components.
• Include proof of purchase or sufficient information to identify the order.

Certain products may be subject to special return conditions due to their nature. Any such conditions will be stated on the applicable product page when relevant.

2. PRODUCTS NOT ELIGIBLE FOR RETURN

Returns may not be accepted for products that:

• Have been used beyond what would reasonably be necessary to inspect the product.
• Have been damaged by the customer.
• Have been modified or altered.
• Are incomplete or missing components.
• Do not meet the return conditions stated in this policy.

If a product has specific return conditions, those conditions will apply when they were clearly disclosed before purchase.

3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is defective, damaged during shipping, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue, we may request:

• Your order number.
• Photos of the product.
• Photos of the packaging.
• A description of the issue.
• Any other information reasonably necessary to investigate the matter.

Depending on the circumstances, we may offer:

• A replacement product.
• A return and refund.
• Another appropriate resolution.

Do not send a product back without first receiving return instructions from Winning Nova.

4. HOW TO REQUEST A RETURN

To request a return, contact our customer service team using the contact information published on our store.

Please include:

Subject: Return Request — [Order Number]

And provide:

• The name used to place the order.
• Order number.
• Product you wish to return.
• Reason for the return.
• Photos, if necessary.

Our team will review your request and provide the appropriate return instructions.

5. RETURN ADDRESS

Do not send products to the return address shown automatically on the package or to any other address without authorization.

The applicable return address will be provided by Winning Nova after your return request has been approved.

Return Address:
[INSERT RETURN ADDRESS]

6. RETURN SHIPPING COSTS

When a return is made because the customer changed their mind, ordered the wrong product, or no longer wants the product, the customer is responsible for the return shipping cost unless Winning Nova states otherwise.

When a return is due to a defective product, damage during shipping, or an incorrect item being sent, Winning Nova will determine the appropriate resolution and, when applicable, cover the reasonable cost of the return.

7. REFUNDS

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

If approved, we will issue the refund using, whenever possible, the same payment method used for the original purchase.

The time required for the refunded amount to appear in your account may vary depending on:

• Payment method.
• Bank or financial institution.
• Payment processor.
• Customer location.

Winning Nova does not control the processing time of banks or payment providers after a refund has been issued.

8. PARTIAL REFUNDS

Under certain circumstances, a partial refund may apply, such as when a returned product shows damage, use, or missing components that are not attributable to a product defect.

Any adjustment will be evaluated based on the specific circumstances of the return and applicable law.

9. UNDELIVERED OR LOST ORDERS

If your order does not arrive within the stated delivery timeframe, please contact us so we can review the shipping status.

If an order is lost during transit, we will work to determine an appropriate resolution based on the circumstances, carrier information, and available tracking details.

A temporary tracking delay will not automatically be considered a lost package.

10. PACKAGES MARKED AS DELIVERED

If the carrier indicates that your package was delivered but you cannot locate it, please first check:

• Your front door or entrance.
• Mailbox.
• Delivery area.
• With neighbors.
• Property management or reception, if applicable.
• The carrier's tracking information.

If you still cannot locate the package, contact us so we can review the situation.

11. ORDER CANCELLATIONS

Cancellation requests must be submitted as soon as possible.

We will attempt to cancel an order as long as it has not yet been processed or shipped.

Once an order has been processed or shipped, we may not be able to cancel it before delivery. In that case, you may request a return in accordance with this policy, when applicable.

12. INCORRECT SHIPPING INFORMATION

The customer is responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because of an incorrect or incomplete address provided by the customer, please contact us to determine what options are available.

Any additional shipping costs resulting from incorrect information provided by the customer may be the customer's responsibility when applicable.

13. SHIPPING DELAYS

Delivery times displayed on our store are estimates and may be affected by external factors such as carriers, weather conditions, logistical issues, customs, or other circumstances beyond our reasonable control.

However, Winning Nova will not use shipping estimates without a reasonable basis.

If we are unable to ship an order within the promised or applicable timeframe, we will communicate the situation and, when required by applicable law, provide the options available to the customer, including the ability to cancel the order and receive the applicable refund.

14. EXCHANGES

Winning Nova does not guarantee automatic exchanges.

If you need a different size, variant, color, or product, please contact us before placing a new order to learn about the available options.

15. PROMOTIONAL AND SALE ITEMS

Products purchased during promotions, discounts, or sales remain subject to this policy unless a different and legally valid condition was expressly stated at the time of purchase.

16. GIFT CARDS AND STORE CREDIT

When applicable, store credits, gift cards, or other forms of compensation will be subject to their specific terms and conditions.

When applicable law requires a monetary refund, Winning Nova will not replace such refund with store credit.

17. CUSTOMER RIGHTS

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted.

This policy will be applied in accordance with the laws and regulations applicable to the transaction.

18. CONTACT US

If you have questions about a return, refund, or order, please contact Winning Nova:

Store: Winning Nova
Email:WINNINGNOVA.SUPPORT@GMAIL.COM

When contacting us about an order, please include your order number so that we can assist you more quickly.

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Winning Nova reserves the right to update this Returns & Refund Policy when necessary. Any changes will be posted on this page along with the applicable update date.